Notice about Reach Out service closure
We wish to inform you that the Reach Out online chat service is now closed from Thursday, 18 December 2025. The Forward Trust is undertaking a review and redesign of the service to ensure it more closely aligns with our organisational values and our ongoing commitment to delivering effective, person-centred support. We appreciate your understanding as we take this time to develop an improved service that better meets the needs of those we support. Updates on the redesigned service will be shared in due course.
If you are experiencing an emergency and need immediate support, such as a suspected overdose, please call 999.
For mental health crises, including strong and persistent feelings that you want to end your life, please seek immediate help from the emergency services on 999.
You can also call the Samaritans on 116 123.
For those who are aged below 18 and looking for support, you can call Childline for free at any time on 0800 1111.
If you need support that operates outside of The Forward Trust's service regions or out-of-hours, you can contact the following organisations:
UK wide
Alcoholics Anonymous
www.alcoholics-anonymous.org.uk
Narcotics Anonymous
ukna.org
Cocaine Anonymous
Helpline (open every day, 10am to 10pm):
0800 6120225
www.cocaineanonymous.org.uk
England
NHS drug and alcohol services
www.nhs.uk
Ask FRANK
www.talktofrank.com/get-help
Wales
Drug and Alcohol Helpline
Bilingual, 24 hours/365 days a year
https://dan247.org.uk
Scotland
NHS Inform
www.nhsinform.scot/healthy-living/alcohol/alcohol-support
We Are With You in Scotland
Online chat with trained recovery workers, Monday–Friday 9am–9pm, weekends 10am–4pm.
www.wearewithyou.org.uk/about-us/in-scotland
DRINKLINE
Open Monday–Friday 9am–9pm, weekends 10am–4pm.
0800 731 4314
Scottish Families Affected by Alcohol and Drugs (SFAD)
Helpline is open from 9am-11pm on weekdays with a call-back service on weekends
08080 10 10 11
www.sfad.org.uk
UK wide
Campaign Against Living Miserably (CALM)
Evening webchat (open every day, 5pm-12am)
Helpline: 0800 58 58 58
Whatsapp: 020 4587 6634
www.thecalmzone.net/suicide-prevention-helpline
Anxiety UK
Helpline (open Monday to Friday, 9:30am-5:30pm):
03444 775 774
www.anxietyuk.org.uk
My Black Dog
www.myblackdog.co
England
NHS 111
111 (dial number) if you’re: feeling distressed, in a state of despair, suicidal, in need of emotional support
www.nhs.uk/nhs-services/mental-health-services/where-to-get-urgent-help-for-mental-health
Wales
C.A.L.L. Wales Mental Health Helpline
24hours
0800 132 737
Email call@helpline.wales
https://callhelpline.org.uk
Scotland
NHS 24
111 (dial number) if you’re: feeling distressed, in a state of despair, suicidal, in need of emotional support
www.nhsinform.scot/illnesses-and-conditions/mental-health/mental-health-support/mental-health-services-at-nhs-24
